Refund and Return Policy

Refund and Return Policy

Last updated: June 7, 2026

At SAMAN POS India Private Limited, we manufacture and supply portable cabins, porta cabins, container offices, portable toilets, labour colonies, prefab buildings, and related prefabricated structures. This policy explains our return, exchange, and refund rules for products purchased from SAMAN Portable.

Returns Accepted

We accept returns for both defective and non-defective standard products, subject to the conditions below.

Standard products may be returned within 7 days from the date of delivery or installation. The product must be new, unused, undamaged, not modified, and in the same condition as delivered.

Custom-made, site-specific, installed, used, modified, or specially fabricated products are not eligible for normal non-defective returns. However, they may be reviewed for return, repair, replacement, or correction if the product is defective, damaged on arrival, wrongly delivered, or does not match approved specifications.

Custom Product Return Request Window

For custom-made or site-specific products, any return, repair, replacement, or correction request must be raised within 3 days from the date of delivery or installation. Approval will depend on inspection and the nature of the issue.

Eligible Return Reasons

A return request may be accepted when:

• The product is defective.
• The product arrives damaged.
• The wrong product is delivered.
• The product does not match approved specifications.
• A standard, non-defective product is returned within 7 days in new and unused condition.

Return Method

All approved returns must be initiated by contacting SAMAN customer support first. Products must be returned by mail, transport, or the return method confirmed by SAMAN POS India Private Limited. Customers must not send any product back without written return authorization.

Return Shipping and Transport Cost

Return shipping, transport, loading, unloading, crane, toll, RTO, dismantling, packing, and related return logistics costs are the customer’s responsibility unless SAMAN POS India Private Limited confirms otherwise in writing.

For approved defective, damaged, wrong-product, or specification-mismatch cases, SAMAN may support or arrange return logistics within Bangalore and Delhi NCR service areas only. These service areas include Bangalore, Noida, Greater Noida, Delhi, Gurugram, Faridabad, and Ghaziabad.

For all other India locations, return logistics costs are the customer’s responsibility unless SAMAN confirms a different arrangement in writing.

Restocking Fee

Refund Processing Time

Approved refunds will be processed within 7 days after the returned product is received, inspected, and approved by SAMAN POS India Private Limited. Bank, payment gateway, or account processing timelines may take additional time depending on the payment method.

Refund Method

Refunds will be issued through the original payment method wherever possible. If the original payment method is not available, SAMAN may process the refund by bank transfer after verification.

Exchanges

We accept exchanges where practical and approved by SAMAN POS India Private Limited. Exchange requests may apply to size changes, configuration changes, colour/finish changes, product correction, or replacement of defective products. Any difference in product price, transport cost, loading/unloading, crane charges, or site-related charges must be paid by the customer before dispatch.

Non-Returnable Cases

Warranty Information

SAMAN warranty coverage includes 5 years on the structural frame and base, 1–2 years on finishing depending on product specification, and 20–25 years engineered service life under proper use and maintenance. The 20–25 years engineered service life is not a warranty period.

Contact for Returns and Refunds