Refund and Return Policy
Customer satisfaction is our priority. Learn about our return and refund policies.
Refund and Return Policy
Last updated: January 15, 2025
At Saman Portable Office Solutions, we stand behind the quality of our products and services. This policy outlines the terms and conditions for returns, refunds, and exchanges of our portable office solutions.
Quality Guarantee
We offer a comprehensive warranty on all our products and guarantee customer satisfaction. If you're not completely satisfied with your purchase, we're here to help.
Return Policy
Eligibility for Returns
Products may be returned under the following conditions:
- Product arrives damaged or defective
- Product does not match the description or specifications
- Wrong product was delivered
- Product has manufacturing defects
- Return request is made within the specified time frame
Return Timeframe
Standard Products
7 days from delivery date
Custom Products
3 days from delivery date
Return Process
Contact Customer Service
Call or email us within the return timeframe to initiate the return process.
Return Authorization
We will provide you with a Return Authorization Number (RAN) and return instructions.
Product Return
Pack the product securely and return it to our facility using the provided shipping label.
Inspection & Processing
We will inspect the returned product and process your refund or replacement.
Return Requirements
Important Return Conditions
- Product must be in original condition and packaging
- All original accessories and documentation must be included
- Product must not show signs of use, damage, or modification
- Return authorization number must be clearly visible on the package
- Product must be returned using our provided shipping method
Refund Policy
Refund Eligibility
Refunds will be processed for:
- Damaged or defective products
- Products that don't match specifications
- Wrong products delivered
- Manufacturing defects
- Service cancellations before work begins
Refund Processing
Processing Time
3-5 business days after product inspection
Refund Method
Same method as original payment (credit card, bank transfer, etc.)
Bank Processing
Additional 3-7 business days for bank processing
Partial Refunds
Partial refunds may be issued in the following cases:
- Product returned with minor damage or missing accessories
- Service partially completed before cancellation
- Restocking fees for non-defective returns
- Shipping and handling costs for non-defective returns
Non-Refundable Items
Items Not Eligible for Return/Refund
- Custom-made or personalized products
- Products with signs of use, damage, or modification
- Products returned after the specified timeframe
- Products without proper return authorization
- Services that have been completed
- Digital products or downloadable content
- Products purchased from third-party sellers
Warranty Information
Product Warranty
Standard Warranty
1 year on all portable office solutions
Extended Warranty
Available for purchase (2-5 years)
Warranty Coverage
Our warranty covers:
- Manufacturing defects in materials and workmanship
- Structural integrity issues
- Electrical and plumbing system defects
- Door and window mechanism failures
- Roof and wall panel defects
Warranty Exclusions
Warranty does not cover:
- Normal wear and tear
- Damage from misuse or accidents
- Damage from natural disasters
- Unauthorized modifications or repairs
- Cosmetic damage from normal use
Exchange Policy
We offer product exchanges for:
- Different size or configuration of the same product
- Different color or finish options
- Upgrades to higher-tier models
- Products with minor defects (repaired or replaced)
Contact Information
For returns, refunds, or warranty claims:
Need Help with Returns?
Our customer service team is here to help you with any questions about returns, refunds, or warranty claims.
Note: This policy is subject to change without notice. Please check our website for the most current version.