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Shipping Information

Within Bangalore City:

• Free Shipping: Good news! We offer free shipping on all orders within Bangalore city.

For Other Cities:

• Shipping Charges Apply: The shipping cost for orders outside of Bangalore is calculated based on the product’s weight, size, and shipping distance.

• Weight & Size: The cost of shipping will vary depending on the weight and dimensions of your order.

• Distance-Based: The further the distance, the higher the shipping charges. Rates are calculated at checkout.

SAMAN Return and Replace Policy Summary

Cancellation Rights:

• You can cancel your order within 7 days of receiving the goods.
• To cancel, email us at manzaraahil@gmail.com.

Refund Process:

• You’ll be refunded within 14 days after we receive the returned goods.
• The refund will be made using the original payment method.

Conditions for Returns:

• The product must be returned within 7 days of purchase.
• It must be in its original packaging.

Non-Returnable Items:

• Personalized or custom-made goods.
• Goods that are not suitable for return due to health or hygiene reasons, once unsealed.

Sale Items:

• Only regular-priced items can be refunded; sale items cannot.

Shipping of Returned Goods:

• You are responsible for the cost and risk of returning the goods.
• Return address: Sy No 34/2, Chandapura Dommasandra Road, near India Oil petrol pump, Gopasandra, Bengaluru, Karnataka 560099.

Gifts:

• If the product was marked as a gift, you’ll receive a gift credit upon return.

Contact Us:
For questions, email manzaraahil@gmail.com.

Frequently Asked Questions about Cart and Checkout

1. How do I add products to my cart?

Click on the ‘Add to Cart’ button next to the product you wish to purchase. Your item will be added to the cart automatically.

2. How do I remove or edit items in my cart?

Navigate to your cart and click on the ‘Edit’ button or ‘Remove’ link next to the item you want to change or remove.

3. Is my payment secure?

Yes, your payment is 100% secure. We use advanced encryption methods to ensure your data is safe.

4. What payment methods do you accept?

We accept payments through cheque and bank transfer.

5. How do I make a payment using a cheque?

To pay by cheque, make the cheque payable to “SAMAN Portable Office Solutions” and mail it to our registered office. The product will be shipped once the cheque is cleared.

6. How can I make a payment via bank transfer?

Details for bank transfers will be provided at the time of checkout. Please follow the instructions to complete the payment.

7. Can I change my payment method after placing the order?

No, once the order is placed, the payment method cannot be changed.

8. What happens after I place my order?

Once you place your order, you’ll receive an email confirmation. Our team will then process your order for shipping.

9. Do you offer Cash on Delivery?

Sorry, we do not offer Cash on Delivery. Payments must be made through cheque or bank transfer.

10. How do I apply a discount code?

If you have a discount code, you can apply it at the checkout page in the field marked ‘Discount Code’.

11. How do I know my order has been confirmed?

You will receive an email confirmation with your order details shortly after the payment is completed.

12. I made a mistake. Can I cancel my order?

You can cancel your order within 7 days of placing it. Please refer to our Return and Replace Policy for more details.

13. How do I track my order?

Tracking information will be provided via email once your order has been shipped.

14. Who do I contact for further questions?

For any other questions, you can reach out to us at manzaraahil@gmail.com.